1. Terms of Use

Last Updated: 10th October, 2025

1. Account & Eligibility

• You must be at least 18 years old to use Kalakar.io.

• You are responsible for all activity that occurs under your account.

• You agree to keep your login credentials confidential.
  
  

2. Services

• Kalakar.io provides AI-based captioning, transcription, and related video tools.

• We may update, improve, or modify features at our discretion.

• Output generated by Kalakar.io depends on the quality of input data; accuracy is not guaranteed.
  
  

3. User Content

• You retain ownership of any content (audio, video, text, etc.) you upload (“User Content”).

• By uploading User Content, you grant us a limited license to process, store, and generate output as required to provide the Services.

• You are solely responsible for ensuring you have the rights to the User Content you upload.
  
  

4. Acceptable Use

You agree not to use the Services for:

• Illegal, infringing, or harmful purposes.

• Uploading or generating content that is abusive, hateful, obscene, defamatory, or violates intellectual property rights.

• Reverse engineering, copying, or reselling our Services without permission.
  
  

5. Subscription & Payments

• Access to premium features requires a paid monthly subscription.

• Subscriptions are billed monthly in advance and will automatically renew each month unless canceled before the next billing cycle.

• By subscribing, you authorize Kalakar.io to automatically charge your provided payment method each month until you cancel.

• You are responsible for applicable taxes and charges depending on your location.
  
  

6. No Refund Policy

• All payments to Kalakar.io are final and non-refundable.

• No refunds or credits will be issued, including for:

  • Partial use of the Service

  • Dissatisfaction with the Service

  • Cancellation after billing

  • Accidentally choosing a different or incorrect subscription plan

• Please review your subscription plan carefully before confirming payment.
  
  

7. Service Changes & Termination

• We may suspend, discontinue, or modify any part of the Services at any time.

• We may terminate or suspend your account if you violate these Terms.

• Upon termination, your access to Services and any stored data may be deleted or restricted.
  
  

8. Data & Privacy

• We take reasonable measures to protect your User Content and data.

• We may use trusted third-party service providers (“subprocessors”) to support delivery of our Services.

• We do not claim ownership over your data, but you grant us rights to process it solely for providing the Services.
  
  

9. Intellectual Property

• Kalakar.io, including its software, features, designs, and branding, are our property and protected by applicable intellectual property rights.

• Except for the limited license granted, nothing in these Terms transfers any ownership to you.
  
  

10. Disclaimers

• Services are provided “as is” and “as available” without warranties of any kind.

• We do not guarantee uninterrupted or error-free service, or that results will meet your expectations.
  
  

11. Limitation of Liability

• To the maximum extent permitted, our liability is limited to the amount you paid us in the last 12 months.

• We are not liable for indirect, incidental, or consequential damages including data loss, business interruption, or lost profits.
  
  

12. Changes to Terms

We may revise these Terms at any time. Continued use of our Services after changes means you accept the updated Terms.

2. Customer Grievance Redressal Policy

At Kalakar.io, we value customer satisfaction and are committed to resolving grievances quickly and transparently.

How to Raise a Complaint

Customers may raise complaints via:
Email: support@kalakar.io

Acknowledgment

• All complaints will be acknowledged within 24–48 hours.

• A reference number will be provided for tracking.

Resolution Timeline

• Simple issues: within 3 working days.

• Complex issues: within 7–14 working days.

• If more time is required, customers will be informed with an updated timeline.

Escalation

If unresolved, complaints will be escalated internally to our Grievance Officer for review and resolution.

Record Keeping

All grievances are logged and reviewed regularly to improve our Services.

3. Refund & Dispute Policy

Refund Policy

• No refunds under any circumstances.

• All payments, once made, are final and non-refundable. This applies to subscription fees, one-time purchases, upgrades, renewals, or unused periods.

• Refunds will not be granted if you accidentally select a different or incorrect subscription plan.

• Customers are advised to carefully check their chosen subscription before confirming payment.

Dispute Policy

• If you face billing or access issues, you may raise a grievance through support@kalakar.io.

• While refunds are not provided, we will work to resolve disputes related to account access, service availability, or technical issues promptly.

• Any disputes will be handled as per our Terms of Use.